Implementing LEAN Operations at Caesars Casinos


Continuous improvement processes are used to solve problems in multiple types of businesses and industries, including manufacturing and production, service, office environments, and the military. Continuous improvement processes are important because they allow organizations to identify problems, develop and implement solutions, and then evaluate the solutions for their effectiveness in solving the identified problems. Continuous improvement tools and techniques are used to help organizations reduce costs, improve effectiveness and efficiency, and increase productivity.

In this assessment, you will analyze a company in a comprehensive case study (“Implementing LEAN Operations at Caesars Casinos” in your custom Textbook/Case Study Bundle) and write a report of your findings (review the Case Study Introduction document). You will begin by identifying a problem facing the company in the case study. Next, you will interpret the data (found in an Excel spreadsheet) related to the problem and create a graphical representation of the data. Finally, you will apply the plan-do-check-act (PDCA) cycle to the problem. This assessment will address the following course outcomes:

  • Solve operations management problems in real-world contexts by applying continuous improvement tools and techniques
  • Propose solutions to operational issues that support sustainable operations through use of continuous improvement best practices
  • Promote organizational effectiveness by applying the phases of the continuous improvement cycle to operations and resource management
  • Create graphical interpretations of data that promote continuous improvement and inform decision making for meeting organizational goals
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