ISCOM 305 Final Exam / ISCOM 305 Final Exam

1. The role of “Operations” is to:

a.  Improve Quality

b.  Create Opportunity

c.  Manage Inventory

d.  Create Value

e.  All of the above

2. The degree to which quality characteristics are designed into the product is commonly referred as:

a.  Product optimization

b.  Quality of design

c.  Both A & B

d.  None of the above

e.  Management optimization theory

3. ____________ is a method of identifying the causes of poor quality.

a.  Configuration management

b.  Process analysis

c.  Project management

d.  Process improvement

e.  Pareto analysis

4. When employees are directly involved in the quality management process, it is most commonly referred to as:

a.  Translating required competitive dimensions into specific performance requirements for operations

b.  Participative problem solving

c.  Converting order winners into specific performance requirements

d.  All of the above

e.  Both A and B only

5.  Control Charts are graphs that visually show:

a.  Process improvement

b.  Management control

c.  If a sample is within statistical control limits

d.  All of the above

e.  None of the above

6.  Process Capability Ratio is defined as:


b.  Performance quality

c.  Performance duration

d.  Existentialism

e.  Conformance quality

7.  The following activities are associated with supply chain:

a.  Flow and transformation of goods and services

b.  Associated information flows

c.  A only

d.  B only

e.  Both A & B

8.  The following attributes are associated with the Bullwhip effect:

a.  High buffer inventories

b.  Poor customer service

c.  Missed production schedules

d.  High costs

e.  All of the above

9.  e-Businesses replaces physical processes with imaginary ones:

a.  True

b.  False

10.  RFID technology uses ____________ to transfer data:

a.  Micro Waves

b.  Television signals

c.  Radio Waves

d.  All of the above

e.  None of the above

11.  The following concept is associated with the “Deming Wheel”:

a.  General Motors’ new concept car

b.  Motor cycles

c.  PDCA cycle

d.  Airlines

e.  None of the above

12.  A cause-and-effect diagram is also called:

a.  fishbone

b.  Ishikawa

c.  A only

d.  A & B

e.  None of the above

13.  The main focus of Quality Management according to Deming is to:

a.  Customers

b.  Management

c.  Supervisors

d.  Products

e.  Both A & D

14.  A document that provides a common understanding of a project is referred as:

a.  Optimal replenishment document

b.  Build to order document

c.  Business statement

d.  MRP document

e.  Scope statement

15.  Teamwork is a _________________ element in achieving project success

a.  Mis-understood

b.  Nice-to-have

c.  Vague

d.  Critical

e.  None of the above

16.  In continuous replenishment:

a.  Inventories are not important

b.  A company shares real-time demand and inventory data with its suppliers

c.  Goods and services are provided as they are needed

d.  B & C

e.  None of the above

17.  Many companies employ “outsourcing” as a principle element in their strategy:

a.  To promote job growth

b.  So they can focus more on their core competencies

c.  To eliminate waste

d.  All of the above

e.  None of the above

18.  Phantom Bills are used for transient subassemblies that never see a stockroom because they are immediately consumed in the next stage of manufacture:

a.  True

b.  False

19.  ____________ is an organization’s overall approach for physically producing goods and providing services:

a.  Outsourcing

b.  Process strategy

c.  Process planning

d.  Backward scheduling

e.  None of the above

20.  Process plans are a set of activities that detail manufacturing and service delivery specifications.

a.  True

b.  False

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