1. American entrepreneurs are credited with being engines of:

Innovation and job creation

New products and services

Corporate growth and development

Success and achievement

2. Emotional intelligence includes all these components except: 

Self awareness

Relationship awareness

Social awareness

Self management

3. These are all reasons why people resist change in an organization, except:

Lack of understanding and trust

Locus of control



4. The transferring of authority by managers is best accomplished through:





5. In reacting to change this is how an organization can set itself apart to meet customer needs:

Competitive evaluation

Strategic scenarios

Strategic planning

Competitive advantage

6. leader focuses on people looking to serve as a change agent. Which one is not a quality of a leader:

Personal power

Nurtures and innovates

Position power

Promotes change

7. value of ethical managers in the face of change includes:

Flexibility and adaptability

Ethics and values

Integrity and honesty

Creativity and responsiveness

8. Allowing employees to have autonomy and act freely to meet new needs is an element of:

Consistency culture

Achievement culture

Adaptability culture

Accountability culture

9. Change at an organizational level is referred to as:

Cultural change

People change

Organizational change

Departmental change

10. The technologies, skills and processes for searching and examining large amounts of data is:

Supply chain software

Big data analytics

Marketing metrics

Global trends

11. Change requires contingency planning. Which is not a factor affecting the business environment:

Increasing supply costs

Economic downturns

Declining markets

Organizational restructuring

12. The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called:

Contingent workers

Temporary workers

Knowledge workers

Seasonal workers

13. A management role that directs and motivates subordinates, along with training and counseling is:

an Entrepreneur

a Spokesperson

a Figurehead

a Leader

14. This role is considered to be an initiator of change:





15. In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as:

Organizational perspective

Entrepreneurial sacrifice

Locus of control

Personal views

16. Satisfaction and feelings of belonging are examples of: 

Employee responsibility

Employee excitement

Employee strength

Employee engagement

17. Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: 





18. Appreciation and influence over individuals, groups or organizations is attributed to a:

Global perspective

World travel

Global mindset

World interconnectivity

19. American companies must take into account the changing nature of today’s workplace, including all of these except:

More women workers

Work schedules

Aging workers

Increased diversity

20. _________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization.  

Standard Deviation

Six Sigma


Quality Circles

21. Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as:

Nonverbal communication

Interpersonal communication

Verbal communication

Expressive communication

22. Corporate culture enables _________ as a response to threats to its organizational climate.

Learning and innovative responses

Analysis and reporting

Synergy and understanding

Cooperation and collaboration

23. Leaders in a changing organization can use all these forms of persuasion, except:

Building a common ground

Establishing credibility

Emotional connection

Preventing feedback

24. To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as:





25. Overcoming resistance to change involves one of these tactics:

Analysis and reporting

Negotiation and mediation

Planning and organizing

Communication and education

26. A manager fit for the globalized business world does not use this dimension:

Social Dimension

Psychological Dimension

Global Dimension?

Cognitive Dimension

27. Cultural leadership in an organization defines and uses:

Surveys and polls to understand the company’s culture

Symbols and signals to influence corporate culture

Strategies to enhance the morale of employees

A system of signals and sounds to communicate value

28. Interpersonal manager roles include the following:

Facilitator and resource allocator

Resource allocator and negotiator

Disseminator and spokesperson

Figurehead and leader

29. Future-facing managers design the organization and its culture to:

Promote conversation and collaboration

Coordinate work and tasks

Anticipate threats and opportunities

Develop and enhance leadership skills

30. Assigning tasks and delegating authority are elements of:





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